Customer Testimonials
This was honestly the best experience I have ever had. Not only was everything priced fairly but truly everyone here was extremely kind and had a wonderful attitude. Even when I was sitting in the waiting area, I could here the interactions between employees and they were super kind and nice to each other. They also have a car service to pick you up and drop you off if your car will take a long time, for free (also very fast, no wait for me)! I could not be happier and I will only go here from now on. They ...
Eric Graham was my sales person and he made my experience so easy! He was so helpful. It was my first time buying a car and he walked me through the process with amazing patience. I was happy to give my business to Eric and the rest of the Nissan crew and I highly recommend them for your future car buying experience!
Eric Graham was my car salesman and has helped me with over the last 3 years. He has been amazing, honest, and upstanding. I always enjoy my time at Nissan.
I have a small collection of cars, and recently purchased another one from Illini Nissan. This was not my first rodeo. All interactions with the staff were pleasant and professional. * no games or posturing * efficient handling of transaction paperwork * I received regular status updates throughout the process * car was delivered to my front door
Great! My contact person was amazing.
Service with a smile whatever you need they can help you
Gary is great!
Just bought a brand new Rogue Sport for my son's 19th Birthday Day!!! Great Day!!!! and a wonderful experience.
Perfect drop off and pickup
Not only do I feel I got a fair value for the work the work was done exceptionally well. I didn't realize how much the work needed to be done until it was, and greatly appreciate everything. I feel everything recommended was necessary. I was also beyond thrilled with the efforts to make sure my financing was correct even though Illini Nissan was not at all at fault for the situation. While I would have preferred to not involve them, the far far exceeded my expectations and won my loyalty as long as I am in the area.
I was very pleased with Dave Neef who helped me with the purchase of a 2021 Nissan Kicks. So polite & helpful through the entire process!! Rate him a 10 on a scale of 1-10 (the latter being the highest score). Also the sales manager, Garry Vaughn, was great too.
Lauren and Gary were amazing! After a lifetime of having a family dealership, car shopping was a new thing for us. Lauren was super informative, friendly, and not pushy at all. Gary gave us numbers right away for us to take to make our decision. We went back this evening, and were treated like family. The staff at Illini Nissan is genuine and welcoming. We came home with a 2021 Nissan Rogue! I can't wait to go back for my first car wash and say Hi!
Zach, the salesman listened to what I was looking for. He found the exact color inside and out, with more amenities then I expected. My schedule changed the day i said i would pick up the car. The finance person stayed passed the closing time and made sure I understood all aspects of the purchase. Great experience.
I drove up from georgia and my ac compressor seized which caused the serpentine belt to be torn on saturday afternoon. Nissan Illini fixed it on Monday quickly to make me drive back home. Thanks guys for the quick service
Mindy was very helpful and knowledgeable.
Excellent customer service
Zack is awesome. This person is knowledgable about every bit and piece of a Nissan. Zack is super friendly, helpful, and respectful. I enjoyed doing business and communicating with Zack. Definitely the go to person if you are interested in buying a Nissan.
I typically never write reviews however my experiences I felt as though needed to be shared. I was employed with Illini Nissan for roughly 5 months. During this time I faced a lot of life challenges in which lead to me leaving the position. However I will say it time in time again, Illini Nissan has THE BEST MANAGEMENT TEAM I HAVE EVER SEEN. The entire time I was there, any challenge I faced, they were there to support me. They are simply some of the most understanding people I think you will ever meet in a workplace. They care about ...
Everyone at Illini Nissan was amazing, I never felt pressured and they walked me through the whole process, a big Thank you to Lauren and Linda. Highly recommend Illini Nissan
Very thorough and great service as usual!
My expectations have been to receive superb service which is what I received from Gary and his team once again.
The staff at Illini Nissan went above and beyond the gold standard. The people I dealt with: Zach, Andy and Kim were all very personable, friendly, knowledgeable and honest. I appreciate the timely manner in which they put everything together to make my experience top rate. Thank you Illini Nissan!!
I had an oil change and a recall service done, they completed them in less time than I was told. Which was a surprise. Overall an excellent job and the oil change was very competitively priced. Will be back
Gary McCaskill consistently supplies excellent service each time I have my car serviced. He is very knowledgeable, professional, and friendly. Rick Swearingen
We always receive excellent service @ Illini Nissan! Mendy is an Awesome service advisor!
Great service!
Everyone was above exception with helping me with getting a new vehicle
Illini Nissan is very good place for me. It is easy to schedule the service, everything goes pretty fast and the personal is very polite and knowledgeable. I would recommend this place for car shopping and for car service.
This was our third Nissan we purchased from Illini Nissan. We have never been disappointed. From our salesperson Laura to the Finance person Olivia, we had a great experience! Thank you! Love my new Nissan Sentra!
It went very well.
Quickly diagnosed problem and fixed it same day. Kept me informed.
Pricing was a little higher than I expected but I was pleased with the customer service.
I have been to a lot of service centers in my 59 years living in Urbana and I can say Illini Nissan is the friendliest and best service center I have taken my car into. I spoke to both servers reps and they were so nice and well informed.
Had a fantastic experience Dave Neef was awesome he showed us all the features on the car and explained everything to us he was. The finance department was also great they sat down and explained everything to me so I could understand what everything was. The entire dealership was awesome would recommend them to anyone.
The salesman was very helpful in deciding between two vehicles and in arranging for everything to be ready when I returned to pick up the car. That part took about 3-4 minutes. I can't imagine how this could've been a better experience - including the great price!
Thank you Wes Bissell for a friendly experience buying our “new” vehicle.
Joel Spaulding was a great help with my flat tire. Also, Kim Sullivan, Finance Dept., discussed with me my options in choosing a warranty for my car with the help of Joel.
Got my truck serviced! Waited at the dealership and drank great coffee!!!
Eric was great to work with. Thoroughly explained the vehicle and all options. Very happy with the attention we received.
Great working with Illini Nissan, service advisor and techs were great.
While waiting on my service appointment I began having a difficult time breathing. When I realized there were balloons in the lobby I asked Mindy if I could remain in her area, as I am allergic to latex. She and Cody were more than accommodating, ensuring I did not have to return to the main lobby at all for the rest of my visit. Excellent customer service Mindy and Cody!
David Neef is hands down the best salesperson I have ever had the pleasure of doing business with. He answered all of my questions and was very personable. He genuinely seems like a nice guy and did all he could to help me stick to my budget. At no point did I feel pressured or taken advantage of. I am so sorry I forgot the names of the other two gentleman that helped me too with signing and such but everyone I encountered was helpful and kind. If you are looking for genuine down to earth customer service stop in ...
I thought Mindy was great and she did an excellent job! She definitely needs a raise!!
I have dealt with Nissan for years Andy is the man sorry forgot his last name I met 2 ladies today just talking my car was block in so I was waiting patiently and we just started talking anywho I didnt catch the names one is a saleswoman and I think not sure but the other is a secretary I enjoyed my conversation with them so Nissan make you feel like family and we need that because the world is really crazy right now.
My car was diagnosed and repaired in a couple of hours. I am very pleased with the service at Illini Nissan!
Lauren Massengale helped me find the perfect car for me in less than an hour! She was very professional, not pushy and was very helpful throughout the entire process, as well as her coworkers. After looking at their inventory online, I came into the store and was almost immediately test-driving their Nissan Versa Note that had caught my eye on their website. They made the car-buying process very stress-free for me.
They were very nice and courteous to my needs and kept my budget in mind too.
Friendly staff
Hilary worked with us. A great experience! Very professional staff and nice facility. We felt that they listened to us and worked hard to meet our goals for a vehicle. Very satisfied customer. Hilary was fantastic to work with! We recommend Illini Nissan!
Dave Neef offers GREAT customer service. He is patient and personable. He takes time to help you find the right price and vehicle. The whole staff is friendly and welcoming.
I recently took our low-mileage 2019 Nissan Sentra to Illini Nissan to have the oil and oil filter changed and to have routine maintenance done. The service manager handled things well, and the techs did their work quickly and efficiently. Free Wi-Fi let me work while watching the techs work, a great system all around.
Hillary was our salesperson. She was wonderful, she listened to what our needs were and found us what we wanted. Her knowledge of the vehicles was very impressive. Plus she very personable and we had fun picking out our new vehical. Will definitely ask for her when purchasing another vehical.
Customer service here is out-of-control-best I’ve ever had. Thanks to Gary and the service crew for the ridiculous attention to detail. Amber and Becky are seriously good. I appreciate Illini Nissan-highly recommend.
was easy to make appt. easy in, easy out, quick, Car was clean.no issues. waiting room was great. Gary and other advisors were friendly and helpful.
The service department was great! They were able to get me scheduled in for routine maintenance fairly quickly AND was able to diagnose and fix a hub bearing issue that I had forgotten to mention when my appointment was originally scheduled. I dropped off my vehicle in the morning and it was ready to go by lunchtime. Very prompt service! I also greatly appreciated the service shuttle to and from work.
My problemwasnt cover by the warranty but Joel was very helpful and since I had just bought the car recently, Joel was able to save me alot N of money and get me help on what I was going to have to pay out of of pocket
Very happy with my service experience. Work was completed in the expected time frame. The work was completed satisfactory as expected. The service department personnel were friendly and helpful. I am a happy Nissan customer.
The staff here is very friendly and professional.
Nice area for waiting for the oil change=clean, comfortable, snacks & drinks.
They repaired a puncture at no cost.
Andy Eisenmenger and Zach Bensyl were extremely professional, pleaseny and helpful throughout my whole experience at illini nissan. Couldn't have gone more smooth. Highly recommend
Everything went very well, unlike most dealers. Got the vehicles we wanted to look at. After selecting one, went for test drive, came back and did numbers, which didn’t take long. Made it very easy to come to a deal. From start to finish we were done in half the time that it would’ve taken in other dealerships.
Took my Pathfinder in for a recall part replacement. Everyone took great care of us and kept us informed of all the work.
Gary in the maintenance department went well above and beyond for me. The staff in the department all had great attitudes and were very lovely to work with. Love the new tires and the truck drives straight as an arrow now.
From Karim, This is a second time I've purchased a car from Illini Nissan, and both times I enjoyed doing business with them. My appreciation is actually to David for his warm welcoming, assistance, and great knowledge of the cars. I will defenitely go back to Illini Nissan for future business and services, and advise you to check out their deals.
I went to the service dept for a spare key to be made, programmed. They were very nice. Great waiting area, very helpful and friendly staff. Plus they gave me my SUV back, washed! 😮😊🤗💜
Staff is courteous. Waiting area is clean with snacks and refreshments. Service to my vehicle was completed in a timely manner.
Always exceptional service.
The experience I had at Illini Nissan was great! David Neef was my salesperson. He was very nice and very personable. He was not pushy to make the sale, he just wanted to make you feel comfortable in your new car. He even called a few days after the sale to check up on me and the car! Great team!
Great customer service today Andy and staff are amazing. Hope we can make the deal work out
My mom and I each purchased a new vehicle and Eric was great to work with an answered all of our questions
I brought my Rogue Sport in for a recall adjustment and had them check a few other things I had a question about. They were able to do this and sent me on my way with no concerns.
These reviews are spot on. Completely no pressure sales, which I absolutely love. I hated the idea of going to a dealership just because of all the pressure from other places in the past. Lauren changed that, she just wanted to find us the right vehicle for our needs and our price. Patience and friendliness. Thank you Illini Nissan.
From the moment I walked in and met salesman, Patrick I knew this car buying was going to be different. From working with the sales manager to Kim in Finance it was a wonderful experience. I love my new Rogue and would recommend Illini Nissan to anyone looking to purchase a vehicle.
