Customer Testimonials
My recent experience at Illini Nissan was great. I had an unfortunate situation, and all the employees at Illini helped turn my day around and assisted me in purchasing a car that suited my wants and needs in a vehicle. They were kind, professional, considerate, and knowledgeable. I appreciated the help from Gary, Kim, and especially Eric. Eric and Kim even followed up with me to ensure I made it to my destination okay and to see if I had any questions regarding my new car. Great Nissan and great people working there!
Nicole and Amber in parts. As well as Mindy in service were both spectacular!
I did not end up buying a car, I instead chose to keep my current one, but Efrem was a great salesman. He was super nice and worked really hard to understand my wants and needs and was overall a great guy.
Our salesman made our transaction seamless!!! Very professional, organized, and kind!
Eric was a very helpful salesperson as was the finance lady. Actually everyone we came in contact with was extremely helpful and polite from the first visit, purchase visit as well as the day we came back to get windshield treated.
Cars are hard to find these days and I was happy that Illini Nissan worked with me even though I was out of state and was flexible with their schedule as I arrived later than expected. I really appreciated the time they took after the purchase was done to go over all the features of the car with me.
Battery died and called to see if I could get my truck serviced. They were on the verge of closing but made time to put a new battery in and get me back on the road.
Hands down one of the BEST experiences I have ever had at a dealership!!! Dave and everyone there went above and beyond!!! The best part about the whole experience… they all worked so well together! I have not experienced service like this in a very long time!!! Thanks so much Illini Nissan!! You guys ROCK!
Diagnosis only at this time. Disappointing news, but no fault of Illini Nissan. Staff was great.
Excellent service as usual. Keep up the excellent work. Thanks!!!
Bought a new 2022 from Brad Taylor, he was very professional and polite the whole time,
Everything went smooth and quick. I have had nothing but good experiences with buying and servicing vehicles here. This recent time I found a small scratch on my car that I am certain was not there prior to my service, but I have no proof that it happened there.
Had a piece of metal in my tire. Had to replace.
Mindy was awesome. I didnt have to wait long. Place was clean. I love it here. I will be back
Mindy was great!
The service department got my vehicle serviced quickly. In and out in about 30 minutes.
I came in for a oil change. Upon walking in Mindy greeted me by name which made me feel good. She’s always so friendly when i come in.
A very professional experience with the company! Would definitely recommend
My truck has never received service at any other dealer. We always use Illini Nissan
This was honestly the best experience I have ever had. Not only was everything priced fairly but truly everyone here was extremely kind and had a wonderful attitude. Even when I was sitting in the waiting area, I could here the interactions between employees and they were super kind and nice to each other. They also have a car service to pick you up and drop you off if your car will take a long time, for free (also very fast, no wait for me)! I could not be happier and I will only go here from now on. They ...
Eric Graham was my sales person and he made my experience so easy! He was so helpful. It was my first time buying a car and he walked me through the process with amazing patience. I was happy to give my business to Eric and the rest of the Nissan crew and I highly recommend them for your future car buying experience!
Eric Graham was my car salesman and has helped me with over the last 3 years. He has been amazing, honest, and upstanding. I always enjoy my time at Nissan.
I have a small collection of cars, and recently purchased another one from Illini Nissan. This was not my first rodeo. All interactions with the staff were pleasant and professional. * no games or posturing * efficient handling of transaction paperwork * I received regular status updates throughout the process * car was delivered to my front door
Great! My contact person was amazing.
Service with a smile whatever you need they can help you
Gary is great!
Just bought a brand new Rogue Sport for my son's 19th Birthday Day!!! Great Day!!!! and a wonderful experience.
Perfect drop off and pickup
Not only do I feel I got a fair value for the work the work was done exceptionally well. I didn't realize how much the work needed to be done until it was, and greatly appreciate everything. I feel everything recommended was necessary. I was also beyond thrilled with the efforts to make sure my financing was correct even though Illini Nissan was not at all at fault for the situation. While I would have preferred to not involve them, the far far exceeded my expectations and won my loyalty as long as I am in the area.
I was very pleased with Dave Neef who helped me with the purchase of a 2021 Nissan Kicks. So polite & helpful through the entire process!! Rate him a 10 on a scale of 1-10 (the latter being the highest score). Also the sales manager, Garry Vaughn, was great too.
Lauren and Gary were amazing! After a lifetime of having a family dealership, car shopping was a new thing for us. Lauren was super informative, friendly, and not pushy at all. Gary gave us numbers right away for us to take to make our decision. We went back this evening, and were treated like family. The staff at Illini Nissan is genuine and welcoming. We came home with a 2021 Nissan Rogue! I can't wait to go back for my first car wash and say Hi!
Zach, the salesman listened to what I was looking for. He found the exact color inside and out, with more amenities then I expected. My schedule changed the day i said i would pick up the car. The finance person stayed passed the closing time and made sure I understood all aspects of the purchase. Great experience.
I drove up from georgia and my ac compressor seized which caused the serpentine belt to be torn on saturday afternoon. Nissan Illini fixed it on Monday quickly to make me drive back home. Thanks guys for the quick service
Mindy was very helpful and knowledgeable.
Excellent customer service
Zack is awesome. This person is knowledgable about every bit and piece of a Nissan. Zack is super friendly, helpful, and respectful. I enjoyed doing business and communicating with Zack. Definitely the go to person if you are interested in buying a Nissan.
I typically never write reviews however my experiences I felt as though needed to be shared. I was employed with Illini Nissan for roughly 5 months. During this time I faced a lot of life challenges in which lead to me leaving the position. However I will say it time in time again, Illini Nissan has THE BEST MANAGEMENT TEAM I HAVE EVER SEEN. The entire time I was there, any challenge I faced, they were there to support me. They are simply some of the most understanding people I think you will ever meet in a workplace. They care about ...
Everyone at Illini Nissan was amazing, I never felt pressured and they walked me through the whole process, a big Thank you to Lauren and Linda. Highly recommend Illini Nissan
Very thorough and great service as usual!
My expectations have been to receive superb service which is what I received from Gary and his team once again.
The staff at Illini Nissan went above and beyond the gold standard. The people I dealt with: Zach, Andy and Kim were all very personable, friendly, knowledgeable and honest. I appreciate the timely manner in which they put everything together to make my experience top rate. Thank you Illini Nissan!!
I had an oil change and tire rotation done. Overall an excellent job. Will be back
Gary McCaskill consistently supplies excellent service each time I have my car serviced. He is very knowledgeable, professional, and friendly. Rick Swearingen
We always receive excellent service @ Illini Nissan! Mendy is an Awesome service advisor!
Great service!
Everyone was above exception with helping me with getting a new vehicle
Illini Nissan is very good place for me. It is easy to schedule the service, everything goes pretty fast and the personal is very polite and knowledgeable. I would recommend this place for car shopping and for car service.
This was our third Nissan we purchased from Illini Nissan. We have never been disappointed. From our salesperson Laura to the Finance person Olivia, we had a great experience! Thank you! Love my new Nissan Sentra!
Quickly diagnosed problem and fixed it same day. Kept me informed.
Pricing was a little higher than I expected but I was pleased with the customer service.
I have been to a lot of service centers in my 59 years living in Urbana and I can say Illini Nissan is the friendliest and best service center I have taken my car into. I spoke to both servers reps and they were so nice and well informed.
Had a fantastic experience Dave Neef was awesome he showed us all the features on the car and explained everything to us he was. The finance department was also great they sat down and explained everything to me so I could understand what everything was. The entire dealership was awesome would recommend them to anyone.
The salesman was very helpful in deciding between two vehicles and in arranging for everything to be ready when I returned to pick up the car. That part took about 3-4 minutes. I can't imagine how this could've been a better experience - including the great price!
Thank you Wes Bissell for a friendly experience buying our “new” vehicle.
Joel Spaulding was a great help with my flat tire. Also, Kim Sullivan, Finance Dept., discussed with me my options in choosing a warranty for my car with the help of Joel.
Got my truck serviced! Waited at the dealership and drank great coffee!!!
Eric was great to work with. Thoroughly explained the vehicle and all options. Very happy with the attention we received.
Great working with Illini Nissan, service advisor and techs were great.
While waiting on my service appointment I began having a difficult time breathing. When I realized there were balloons in the lobby I asked Mindy if I could remain in her area, as I am allergic to latex. She and Cody were more than accommodating, ensuring I did not have to return to the main lobby at all for the rest of my visit. Excellent customer service Mindy and Cody!
David Neef is hands down the best salesperson I have ever had the pleasure of doing business with. He answered all of my questions and was very personable. He genuinely seems like a nice guy and did all he could to help me stick to my budget. At no point did I feel pressured or taken advantage of. I am so sorry I forgot the names of the other two gentleman that helped me too with signing and such but everyone I encountered was helpful and kind. If you are looking for genuine down to earth customer service stop in ...
I thought Mindy was great and she did an excellent job! She definitely needs a raise!!
I have dealt with Nissan for years Andy is the man sorry forgot his last name I met 2 ladies today just talking my car was block in so I was waiting patiently and we just started talking anywho I didnt catch the names one is a saleswoman and I think not sure but the other is a secretary I enjoyed my conversation with them so Nissan make you feel like family and we need that because the world is really crazy right now.
My car was diagnosed and repaired in a couple of hours. I am very pleased with the service at Illini Nissan!
Lauren Massengale helped me find the perfect car for me in less than an hour! She was very professional, not pushy and was very helpful throughout the entire process, as well as her coworkers. After looking at their inventory online, I came into the store and was almost immediately test-driving their Nissan Versa Note that had caught my eye on their website. They made the car-buying process very stress-free for me.
They were very nice and courteous to my needs and kept my budget in mind too.
Friendly staff
Hilary worked with us. A great experience! Very professional staff and nice facility. We felt that they listened to us and worked hard to meet our goals for a vehicle. Very satisfied customer. Hilary was fantastic to work with! We recommend Illini Nissan!
Dave Neef offers GREAT customer service. He is patient and personable. He takes time to help you find the right price and vehicle. The whole staff is friendly and welcoming.
Hillary was our salesperson. She was wonderful, she listened to what our needs were and found us what we wanted. Her knowledge of the vehicles was very impressive. Plus she very personable and we had fun picking out our new vehical. Will definitely ask for her when purchasing another vehical.
Eric made my car buying process quick and easy! He was super friendly and informative throughout the whole time. With his help I was able to find the perfect car in no time!