Customer Testimonials
I have worked with Gary for three decades now. I continue to work with him as I can trust his experience and professionalism. I don't need to fear I'm being sold things that aren't needed not being a car person.
Great dealership! Very customer friendly! Lauren is the best!!!
My car is like new! I had interior cleaning and it was needed let me tell you from years of hauling three kiddos around. The car is show room quality now! I found my go to place for detailing!
Quick, excellent service. Communicated throughout with updates. Had car ready to go when expected.
Gary at Illini Nissan always friendly fast fair and efficient!
Good experience
I was stranded in between Michigan and Arkansas and the crew got me going again within 3 hours and went above and beyond! Would highly recommend.
Recall on my nissan rogue, which I absolutely love. No charge, but was reminded of a maintenance issue plus oil change and I needed to replace tires. Gary was humorous and made this quite enjoyable. That was a chunk of money, but I knew it was coming. The tires are wonderful. Service by everyone I spoke to was top notch. Gary even gave me a rental to use until my tires came which was only day. I was impressed with the politeness and honesty from the staff. Thank you. I love my Nissan Rogue.
I have had my nissan pathfinder at several locations having work done to it. Unfortunately the pathfinder was still showing codes from time to time and didn't have a definite answer to what could be causing the problem. Illinois Nissan did a check for me and gave me a very good idea of what needed to be done to fix it . I very much appreciated the honesty I received from them. They did a very good of giving me the answers I needed.
It was my first time using Illini Nissan service. It was a great experience from scheduling the appointment, thevcheck in, the ride to my destination, and how they notified me when the work was done ( very quick, I was amazed) and even the process of paying when very well. The check in crew took the time to explain the procedures and answered my questions as this was my first visit. A++ to them all.
Friendly, prompt, explains well and I'm hearing impaired, gets the job done and I'm on my way.
In my line of work I come across dealers all over the state and I just have to say Illini Nissan is a stand up place. Specifically the service department. I drive a lot so my car gets serviced regularly and Gary in service is outstanding. Nice professional and a nice dealer to work with. Great people!
Everything went well until I left and now I have a rattle under the dash of my car. They must have left something loose.
Always a great experience. Fantastic customer service.
I didn’t feel rushed or pressured.. Very pleasant .. salesman Dave provided answers and information that I needed.. great guy.. the while team at Illini were friendly and made the whole experience easy.
Enjoyed this stress free car buying experience. Sales team listened to our needs and delivered a 5 Star buying experience.
Gary McRaskel is a great man! I trust him with all our vehicles!
Gary McRaskal, is wonderful! Always helpful and very knowledgeable!
Good service , Great People.
We were on a road trip when we realized we needed an oil change. They got us in and out quickly and even washed our car. The service was outstanding.
Professional & Plesant Very timely 👏
Bought a Nissan Leaf here recently and had a great experience! The staff was friendly, helpful, and not too pushy.
My wife bought a new Nissan Sentra from Krista Ellington. I was with my wife part of the time. Krista and others we dealt with were very courteous and attentive as they took care of us. My wife is very happy with her new car and was very pleased with the experience.
Illini Nissan is the best! Wes and Lauren were so accommodating and helpful to us. They made our experience quick and easy, as well as fun! This wasn’t the first Murano we bought from them and it won’t be the last! ❤️
Great service, Gary always provides great customer service. I always appreciate his help.
Went in for my first service after purchasing my vehicle and everyone was so polite and helped us with all questions. They were so fast and I believe we were there for about 30 minutes in the waiting area. The service center was very nice and clean. Will definitely go back when work brings us back this way for any needs for my vehicle.
Eric Graham was amazing walking us through our first lease, the pros and cons and the tech of all these new vehicles. We will always be a fan!
Always the friendliest staff!! ❤️
Krista made buying my new favorite car so fun! She really listened to what I was looking for and made it happen, even driving hours so I could have the best color. My new Sentra does everything! I LOVE this car, and have a new “car lady” friend. Thank you to everyone who at Illini who helped out, definitely a great team!
Amazing service and customer service! I have been taking my car to Illini Nissan since 2016. Nicole on the phone is so friendly, Gary McCaskill is knowledgeable and professional, always checking and recommending what needs to be done to make sure I had my car running well and safe. Dustin Hasselbring did an excellent job on my car today. I want to thank you the whole crew of Illini Nissan services for such amazing work!!! For those that are reading this review, if you have any need on your car; talk to Gary! The Illini Nissan team will take care of ... Read More Google - Jun 24, 2025
Excellent overall experience. Salesperson Eric Graham was very knowledgeable and helpful. He came in on his day off to help us. This the third Nissan we have purchased from him. We’ve been very happy with Gary and the service department as well.
I had a wonderful experience with Illini Nissan! Johnathan, David, Kim and Wesley were all knowledgeable, helpful, and friendly!!
Gary always takes good care of getting my car what it needs. Great service! Thanks
Illini Nissan service dept was great! They are honest and trustworthy and had my car done earlier than expected.
Service department is fast and friendly!
Illini Nissan is amazing. My car had been broken into, and they fixed that and ran a point inspection and discovered my tires were at the point of dry rot (splitting on the treads!) and could have been a real disaster. I have been sick for the last year, so the car was the last thing I cared about (couldn't drive for 6 mo). Now the car runs so smoothly. Add all of that with excellent, friendly, and professional service, and you have a winner. I highly recommend Illini Nissan.
Dave Neef and the entire sales team make buying or trading in a car simple easy and hassle free. Will always go there to get a vehicle.
Great service every time!
Everyone was so nice and I really enjoyed working with Gary. They do take some time but it is worth it. They are very thorough and have a great program to get coupons which I love.
I gave four stars not because of the service at Illini Nissan because they are great and I’m sure as frustrated as I am, but because Nissan corporation doesn’t stand behind their lemons. I have a 5yr horror story that Nissan can’t figure out. A new engine in a brand new 4 month old truck, yep I should’ve ditched it then, now I hear the Armadas are having the same issues. Get rid of them before your warranty runs out!
Been going here for years, they always take care of us so we'll keep coming back.
We would like to take this time to thank Krista from Illini Nissan for helping us find a new vehicle! She was so pleasant and friendly. She is extremely knowledgeable about the cars and took a lot time explaining all the details of the vehicle! She drove 130 miles to deliver our new 2025 Nissan Murano!! Thank you Krista once again!! We will definitely spread the word to do business with Krista when buying a car! Thank you Illini Nissan!! Bill & Karen Lischer
Staff from entry at door to exit very prompt professional and courteous. I have purchased there before and will continue to do so. Highly recommend.
Friendly and trustworthy Gary has an excellent crew and Buy from Eric!
I’m very satisfied with my purchase from Andrew I explained what I was looking for and he understood the assignment!
Gary is great! He always keeps me informed and lets me know what additional service will helpful to keep my car in top shap
Very prompt, friendly, and professional service.
My experience with David Neef was excellent! He listened to what we needed and wanted and made the whole process painless.
Eric was amazing to work with!! I love my new Nissan Rogue
I had my RV ceramic coated after 5 years. It looks new and great. I am very pleased with the job and finished product.
I am a loyal customer of Illini Nissan, especially in Champaign Illinois ❤️guaranteed great work and environment. Employee Gary is the Best🅿️😇🥰
Gary was informative and professional throughout my service experience. The prices for the three services I had done were higher than I expected, but that is not in his control.
Great service great people Garry is the best
Great experience! They had exactly what I was looking for and the buying process was easy and great! I worked with Eric, Andy and Kim. Great dealership!
Lauren was a awesome sales person. Answered all questions and had car ready to go for test drive. I would give her 10 stars 🌟!!!!
Eric& Kim were so helpful! Everything was explained in detail! Excellent experience!! Very accommodating & friendly!
Krista was great!!! Excellent salesperson who know fairness and what exactly the customer is looking for. Thank you!
Dan and crew were top notch. Clear communication, timeline, and fantastic customer service!
Great service as usual. The workers are very friendly and knowledgeable.
Excellent service and professional sales consultant. I am very happy and satisfied. Thank you very much.
Illini Nissan took care of getting me into a car right away after a car accident and my car was a total loss. Eric, my salesman is very good at his job. Friendly, easy to talk to, listens to your wants and needs, is very knowledgeable on the cars they have at Nissan. He was very helpful in amy questions I had or I can reach out at any time to ask questions. Highly recommend Illini Nissan to buy a car and ask for Eric. He is the best salesman in Champaign Urbana!
Illini Nissan was kind and very patient with us. We had an unexpected expense at our house and had to put getting our car on hold for a month. When we came back the car was still there and they were AMAZING! We will definitely be going back to them. Dave, Eric, and Wesley were a tremendous help and would recommend working with any of them.
Great service! They even washed my car!
Came in for a recall and had to come back since it wasnt done properly. I had to really investigate and emphasize that ongoing issues were part of a faulty recall to avoid a $170 diagnosis charge. Rudely rushed with me signing recipts before I could read them.
Thanks to Krista, my experience was good! She was very helpful, kind, and went above and beyond! Andy was also just as great for being patient with me and answering ALL my questions! They were both very pleasant and I was very pleased! Thank you for making it painless!
Service was terrific. I’m very happy I’ve kept using their service!
Have always had great respect for Illini Nissan. They do an awesome job at what they do. From the managers, sales team and service. Always friendly and personable. Shout out to Wesley, Lauren and Gary. Great place to buy and service a car.
Quick and very transparent
All very kind in service. Gets you in as soon as they can.
Great customer service!!!! Hands down one of the best experiences I have had. Dan was prompt and very pleasant to work with. Thanks!!!
Enjoyed the full communication, indoor amenities, and the shuttle option provided at Illini Nissan. Good regular maintenance and rewards program.
Love the people at Illini Nissan and the service they all provide!
Efficient, friendly and professional. Took care of getting the new engine and dealing with the warranty company to make things as easy as possible on me, even provided a rental vehicle.
Great service and great customer service team very efficient
I have purchased two vehicles here. The sales experience was very good both times. The sales consultant who I worked with was Eric Graham and I highly recommend him.
I had such a great experience buying my Nissan Altima at this dealership! From start to finish, everything was smooth, efficient, and stress-free. Krista was my salesperson, and she was absolutely amazing. She never pressured me into anything and truly went above and beyond to make the entire process enjoyable and exciting.
Krista was patient, knowledgeable, and genuinely cared about helping me find the right car. It felt like I was working with a trusted friend rather than a salesperson. The rest of the team was just as impressive—everyone I interacted with was helpful, professional, and made me feel ... Read More Google - May 13, 2025
Customer service was top notch! The service was done promptly and thoroughly. Gary McCaskill attended to us. It was an excellent service all through!