Customer Testimonials
Everyone at Illini Nissan was amazing, I never felt pressured and they walked me through the whole process, a big Thank you to Lauren and Linda. Highly recommend Illini Nissan
Very thorough and great service as usual!
My expectations have been to receive superb service which is what I received from Gary and his team once again.
The staff at Illini Nissan went above and beyond the gold standard. The people I dealt with: Zach, Andy and Kim were all very personable, friendly, knowledgeable and honest. I appreciate the timely manner in which they put everything together to make my experience top rate. Thank you Illini Nissan!!
I had an oil change and a recall service done, they completed them in less time than I was told. Which was a surprise. Overall an excellent job and the oil change was very competitively priced. Will be back
Gary McCaskill consistently supplies excellent service each time I have my car serviced. He is very knowledgeable, professional, and friendly. Rick Swearingen
We always receive excellent service @ Illini Nissan! Mendy is an Awesome service advisor!
Great service!
Everyone was above exception with helping me with getting a new vehicle
Illini Nissan is very good place for me. It is easy to schedule the service, everything goes pretty fast and the personal is very polite and knowledgeable. I would recommend this place for car shopping and for car service.
This was our third Nissan we purchased from Illini Nissan. We have never been disappointed. From our salesperson Laura to the Finance person Olivia, we had a great experience! Thank you! Love my new Nissan Sentra!
It went very well.
Quickly diagnosed problem and fixed it same day. Kept me informed.
Pricing was a little higher than I expected but I was pleased with the customer service.
I have been to a lot of service centers in my 59 years living in Urbana and I can say Illini Nissan is the friendliest and best service center I have taken my car into. I spoke to both servers reps and they were so nice and well informed.
Had a fantastic experience Dave Neef was awesome he showed us all the features on the car and explained everything to us he was. The finance department was also great they sat down and explained everything to me so I could understand what everything was. The entire dealership was awesome would recommend them to anyone.
The salesman was very helpful in deciding between two vehicles and in arranging for everything to be ready when I returned to pick up the car. That part took about 3-4 minutes. I can't imagine how this could've been a better experience - including the great price!
Thank you Wes Bissell for a friendly experience buying our “new” vehicle.
Joel Spaulding was a great help with my flat tire. Also, Kim Sullivan, Finance Dept., discussed with me my options in choosing a warranty for my car with the help of Joel.
Got my truck serviced! Waited at the dealership and drank great coffee!!!
Eric was great to work with. Thoroughly explained the vehicle and all options. Very happy with the attention we received.
Great working with Illini Nissan, service advisor and techs were great.
While waiting on my service appointment I began having a difficult time breathing. When I realized there were balloons in the lobby I asked Mindy if I could remain in her area, as I am allergic to latex. She and Cody were more than accommodating, ensuring I did not have to return to the main lobby at all for the rest of my visit. Excellent customer service Mindy and Cody!
David Neef is hands down the best salesperson I have ever had the pleasure of doing business with. He answered all of my questions and was very personable. He genuinely seems like a nice guy and did all he could to help me stick to my budget. At no point did I feel pressured or taken advantage of. I am so sorry I forgot the names of the other two gentleman that helped me too with signing and such but everyone I encountered was helpful and kind. If you are looking for genuine down to earth customer service stop in ...
I thought Mindy was great and she did an excellent job! She definitely needs a raise!!
I have dealt with Nissan for years Andy is the man sorry forgot his last name I met 2 ladies today just talking my car was block in so I was waiting patiently and we just started talking anywho I didnt catch the names one is a saleswoman and I think not sure but the other is a secretary I enjoyed my conversation with them so Nissan make you feel like family and we need that because the world is really crazy right now.
My car was diagnosed and repaired in a couple of hours. I am very pleased with the service at Illini Nissan!
Lauren Massengale helped me find the perfect car for me in less than an hour! She was very professional, not pushy and was very helpful throughout the entire process, as well as her coworkers. After looking at their inventory online, I came into the store and was almost immediately test-driving their Nissan Versa Note that had caught my eye on their website. They made the car-buying process very stress-free for me.
They were very nice and courteous to my needs and kept my budget in mind too.
Friendly staff
Dave Neef offers GREAT customer service. He is patient and personable. He takes time to help you find the right price and vehicle. The whole staff is friendly and welcoming.
I recently took our low-mileage 2019 Nissan Sentra to Illini Nissan to have the oil and oil filter changed and to have routine maintenance done. The service manager handled things well, and the techs did their work quickly and efficiently. Free Wi-Fi let me work while watching the techs work, a great system all around.
Hillary was our salesperson. She was wonderful, she listened to what our needs were and found us what we wanted. Her knowledge of the vehicles was very impressive. Plus she very personable and we had fun picking out our new vehical. Will definitely ask for her when purchasing another vehical.
Thank you for the great service and attention to detail.
was easy to make appt. easy in, easy out, quick, Car was clean.no issues. waiting room was great. Gary and other advisors were friendly and helpful.
The service department was great! They were able to get me scheduled in for routine maintenance fairly quickly AND was able to diagnose and fix a hub bearing issue that I had forgotten to mention when my appointment was originally scheduled. I dropped off my vehicle in the morning and it was ready to go by lunchtime. Very prompt service! I also greatly appreciated the service shuttle to and from work.
My problemwasnt cover by the warranty but Joel was very helpful and since I had just bought the car recently, Joel was able to save me alot N of money and get me help on what I was going to have to pay out of of pocket
Very happy with my service experience. Work was completed in the expected time frame. The work was completed satisfactory as expected. The service department personnel were friendly and helpful. I am a happy Nissan customer.
The staff here is very friendly and professional.
Nice area for waiting for the oil change=clean, comfortable, snacks & drinks.
They repaired a puncture at no cost.
Andy Eisenmenger and Zach Bensyl were extremely professional, pleaseny and helpful throughout my whole experience at illini nissan. Couldn't have gone more smooth. Highly recommend
Everything went very well, unlike most dealers. Got the vehicles we wanted to look at. After selecting one, went for test drive, came back and did numbers, which didn’t take long. Made it very easy to come to a deal. From start to finish we were done in half the time that it would’ve taken in other dealerships.
Took my Pathfinder in for a recall part replacement. Everyone took great care of us and kept us informed of all the work.
Gary in the maintenance department went well above and beyond for me. The staff in the department all had great attitudes and were very lovely to work with. Love the new tires and the truck drives straight as an arrow now.
I went to the service dept for a spare key to be made, programmed. They were very nice. Great waiting area, very helpful and friendly staff. Plus they gave me my SUV back, washed! 😮😊🤗💜
Staff is courteous. Waiting area is clean with snacks and refreshments. Service to my vehicle was completed in a timely manner.
Always exceptional service.
The experience I had at Illini Nissan was great! David Neef was my salesperson. He was very nice and very personable. He was not pushy to make the sale, he just wanted to make you feel comfortable in your new car. He even called a few days after the sale to check up on me and the car! Great team!
Great customer service today Andy and staff are amazing. Hope we can make the deal work out
My mom and I each purchased a new vehicle and Eric was great to work with an answered all of our questions
I brought my Rogue Sport in for a recall adjustment and had them check a few other things I had a question about. They were able to do this and sent me on my way with no concerns.
These reviews are spot on. Completely no pressure sales, which I absolutely love. I hated the idea of going to a dealership just because of all the pressure from other places in the past. Lauren changed that, she just wanted to find us the right vehicle for our needs and our price. Patience and friendliness. Thank you Illini Nissan.
Great service and fast. Very friendly
It was great!
Super easy, low pressure. Gave me what I wanted for trade in without question, and lowered price of new car as needed. Very easy deal, not much back and forth. Felt taken care of.
Always get excellent service with them. They are very accommodating.
My last service maintenance went very smoothly considering the covid problem. Did not take long to get oil and tires rotated. Definitely recommend Illini Nissan as a great company. Employees are very friendly. We have bought our last 3 vehicles from them!
We were in a wreck, totaled our Nissan Juke. The Juke kept us safe, and, we decided the next car would definitely be a Nissan. We picked out a car, but, unfortunately, it was sold. We found another, and the sales team handed us the keys to our brand new car in an hour's time. They were on a mission with us, and we felt as if we were the only people they were helping. If everyone gets this treatment, this place is spot on the best.
Joel is always most Amazing...Amber & Lady walking through service station as I was leaving my apologies I didn't get your name still you know who you are 😄 thank you for your positive vibes..phenomenal service⭐⭐⭐⭐⭐
This visit went much like the others. It’s always a good experience. The service staff is always friendly and professional. Best part of this visit was that I didn’t owe as much as I thought I would!!
The salesperson was very understanding of our needs. The salesperson was very knowledgeable on the vehicle that we purchased and took the time to explain the vehicle's features. The purchase of our new 2020 Altima was "painless". No haggling over prices necessary. All personnel involved with the sale were great to work with.
Zack Bensell is the best sales person we have ever delt with, in my life I have bought over 25 cars and trucks, he goes out of his way to help always. You have a good one there.
Unfortunately I had non covered rodent damage But your service department fixed it. It was a little pricey but I love my van! Thanks LE
Eric made my car buying process quick and easy! He was super friendly and informative throughout the whole time. With his help I was able to find the perfect car in no time!
This is my second vehicle that I have bought from Eric. Eric and everyone else here, from service to sales/finance have been very easy to talk to and very helpful through the whole process.
Eric Graham & Illini Nissan we’re so great when I came vehicle shopping. Eric listened to what I wanted, was nice & delivered. Great dealership & salesman!
This was our first time at the dealership. We worked with Eric Graham. He was easy to work with, showed us what we wanted to see and did so without any pressure or gimmicks. We were treated fairly throughout the whole process. It was the best car buying experience we have ever had.
One of the great salesman i have ever got a car from .. I recommend him all the time.. I will buy cars from him from now on all the time..
Eric was Extremely friendly and very knowledgeable. I loved the Pressure free buying experience. I Will definitely buy future cars from Eric! Keep up the fantastic work!
Eric was very helpful when I was looking for a car. He listened to my needs and wants and found me the perfect car. Great to work with and will definitely go back to Eric when I am in need of another vehicle.
I bought my 2020 Altima Nissan from Illini Nissan in Champaign. I can't even tell you how wonderful everyone there treated me. They were awesome! And my salesperson Eric Graham he was the greatest he maid me feel comfortable and we also had great conversations while waiting and best of all I left with the car of my dreams! So if your looking to purchase a New or Used vehicle go to Ilini Nissan in Champaign and don't forget ask for Eric Graham.
Eric has always been very professional with us and always gotten us the best deals! We recommend him to anyone we know needing a vehicle!
This is my 2nd purchase from Eric Graham and Illini Nissan. We not only love the brand Nissan but we found a salesman that is not only highly qualified in the company he sells for BUT he is a caring, kind, knowledgeable, intelligent man that really puts his customers first!!!
Eric listened to my needs and found me the perfect car in my price range! I will be going back to him when I need to purchase a new car!
Very professional. Car washed. Tire plugged. Great day.
Awesome
