Customer Reviews | Illini Nissan
Sean McGuire did a great job . I love my Arcadia
Very helpful salesman
I purchased a new phone a couple of weeks prior to my new car. Purchasing the car was a much easier and enjoyable process! Great staff, great service!
Sean McGuire did a great job finding me my vehicle. He answered all my questions accurately and didn't me the perfect vehicle.
Efficient and very proficient service. Customer service is very good. Long time customer.
Krista knocked it out of the park! She was absolutely fabulous to work with. I started as a customer but I left as a friend ha, ha. Seriously she has fantastic customer service & I highly recommend her & this dealership. Thanks again!
Not the best mechanic/service dept. More interested in selling and making big money. Great car rental dept though.
First time I’ve ever used the service department at Illini Nissan and I am impressed! The communication throughout the process was better than I had seen with any other dealership. The ability to get an oil change while I work and not have to sit in some random bay was fantastic.
Was really glad to have met Krista who solve a problem I had with my AppleCarplay. Her knowledge and insight was truly helpful. Thank you much!
We took the car in to get the fuel filler door repaired today, planning to wash it afterward. When they notified us it was fixed, we found our sparkling clean car waiting for us outside. We are very grateful for their attentive and responsible service. They definitely deserve five stars. Mei Ling Johnston
I had an excellent experience with Gary McCaskill. My daughter’s vehicle broke down around 2:30 PM, and Gary was incredibly responsive and helpful throughout the entire process. By 5:30 PM, he had already received approval from the warranty company and completed the diagnostic work. The vehicle was repaired and ready the very next day.
Gary provided exceptional customer service, communicated clearly, and made what could have been a stressful situation much easier. I truly appreciate his professionalism, efficiency, and dedication to taking care of his customers. I highly recommend Gary McCaskill to anyone in need of reliable and trustworthy vehicle repair ... Read More Google - Sep 29, 2026
We went to the dealership because we were traveling and were hearing noise coming from the tire or front end and needed it to be checked on before we continued our trip. They fit us into a busy schedule and had us in and out quickly. The service manager and service writer were super helpful. I would highly recommend this dealerships service department!
Krista was an amazing sales person but an even better peoples person. She's very energetic and eager to get you into the car of your dreams. Overall this was the best car buying experience I've ever had!!!
The employees are so friendly, knowledgeable. We will be back and hlad to refer anyone to that location.
Kristi was very professional and knowledgeable about the Nissan Rogue that we purchased in July. She went above and beyond to make sure that we were happy with the vehicle. Krisit notified us when there was a price drop and what vehicles were still on the lot for sale. She also worked with the Sales Manager to stay within our budget. The whole New Car purchase was stress free and fun we love our new car.
Krista is amaaaaazing! Also a big shout out to Andy as well - we live 2.5 hours away and Krista helped us over the phone most of the day and when it was time to come in she was there and waiting and she’s so nice. We didn’t like the car we came in for but found another one we liked on the lot, but throughout the entire time she was not pushy once, and she was very relatable. Andy worked extremely hard on getting us a great deal and he was also extremely relatable and not pushy. I ... Read More Google - Jul 28, 2026
Went to look around and check out some of the vehicles that my fiance thought I'd like. I was not sure 100% of what I wanted but one thing I was sure of I wanted a different color not the normal black, white, red or Grey. My fiance showed me a green and fell in love. It was obsedian green to be exact. David Neff was our salesman and he was awesome. Showed us all the features on the different trims we were looking at, shared the similarities and differences that weren't obvious. He got paperwork going as soon ... Read More Google - Jul 10, 2026
Best car buying experience ever! Friendly staff. Great prices, no haggling. Highly recommend!!!
Very hospitable staff. Customer service was amazing. They didnt stand inside and watch me walk the lot. I was looking for a used car to fit my budget $6,000.They worked very diligently to delivery a difficult ask. I am a very particular customer. I was presented several good options. Didnt choose a vehicle that day. However, they have my name and number and will call when the vehicle that I requested comes to their lot.
If you are looking for a vehicle, i do recommend that you stop by Illini Nissan, 615 W. Marketview Dr. Champaign,il 61822.
They will go above ... Read More Google - Jun 2, 2026
Krista was extremely pleasant to work with! We drove a couple of hours to come see a vehicle. Someone else wanted to purchase the truck we were coming to see. They honored our appointment and didn’t sell it before we arrived. While we were working out a deal the other person who wanted it called to see if we had purchased the truck, which we did. It was a good deal and a great truck. Would definitely visit this dealership if they had something we were looking for!
We picked up our new Murano last week and I am absolutely thrilled with it. Not just the car but the whole experience was great. If you’re in the market for a new car, go see Krista Ellington @ Illini Nissan. She’s such an absolute joy to work with and her bubbly personality serves her well. Thanks Krista, for an amazing experience.
Krista was excellent and knowledgeable. She listened to what we wanted and gave us other options. Once we decided what we wanted she tracked the vehicle from the factory to the dealership and notified us that it was there. The process of the purchase and delivery was smooth and stress free. Kim had all the paperwork and walked us through everything. It was a great experience and would recommend them to our family and friends.
The quality of their service department has seriously degraded recently. They sold me a "new" car battery for $300 that failed just one year later.
Don’t have your service done at Illini Nissan unless money is no object.
I had to have my Adaptive cruise control sensor replaced. They charged me $1,536 for the sensor alone! That equates to 4% of the entire price of the car when I bought it new!
I checked online and found a Nissan parts company that sold the same sensor for $925. That was discounted from a retail price of $1463. So Illini Nissan charged me $611 more than the part cost and charged me $73 more than retail!!!
Illini Nissan also charged me $654 for labor but didn’t document the number of hours ... Read More Google - Apr 15, 2026
The scheduling process was easy and stress-free--phone service was friendly and knowledgeable! My rep, Eli, was great! He sensed I was feeling anxious about my car issues and he helped put me at ease. Very amicable and kind! I appreciate the service from Nissan staff and the good work of the mechanics. My Rogue is running great!
Purchased my new 2025 Nissan Kicks SV w/Premium package here a couple of weeks ago. Lauren made my purchase seamless and fun. She walked me through my new car and all of the features which I really appreciated. I love my new car and I DEFINITELY recommend coming here!:)
Krista, our salesperson, made our experience more enjoyable and went out of her way to help explain and show us everything on our new car. We are both extremely grateful to have her with us making this decision. We couldn’t be happier with Krista and our decision to get a Rogue. Our first Nissan and proud of it.
Tried calling service department multiple times even left messages. Nobody picks up or returns messages. 🤷♂️.... Update: After posting this review a person finally called me claiming to be a service manager. She knew nothing about the product (nissan sells) and had to keep putting me on hold to get answers, and then quoted me a ridiculously high labor rate. If you choose to use them hopefully your experience will be better, but I would not reccomend them based on my terrible customer service experience.
Dave and Andy were wonderful and the whole process was easy without high pressure. Very knowledgable and willing to go above and beyond. Highly recommend!
I always have a great experience. The staff is nice, knowledgeable, friendly and I always meet a great person sitting out in the lobby the atmosphere there, warm, cozy, and friendly..
I wish I could leave less than one star. The mechanic/repair shop for this location is embarrassing. Horrible communication- they told me they were working on my car, when in reality they did not even have the part yet to fix it, and failed to let me know. I was sitting in the waiting room for hours and hours, with the thought they were working on my car (because that is what was told to me). I recommend avoiding this place and going anywhere else. They have an absolute and ridiculous lack of respect for their costumers and their ... Read More Google - Jan 20, 2026
Great place. Staff is nice, friendly , helpful and professional. I was dealing with Krista, a sales person. She was very professional and not pushing, which I appreciate. She gave me good options which fitted my buying inclinations and budget well. When I purchased the vehicle, paperwork was done quickly, no mess or delay. Some little things were done to the car and given me for free. Honestly I didn’t originally plan to visit Illini Nissan, but I am glad I did it. I’m planning to stay with them or at least to keep them in my top priority ... Read More Google - Jan 15, 2026
I had a great experience at Illini Nissan everyone was friendly and courteous towards me. Especially Krista she was my sales person she did a wonderful job and was patient with me. While I was signing the financial documents for my 2025 Murano . Krista already set up my profile in my Murano also set up Nissan connect for me which was awesome shes a great sales person for you to have and I really appreciate it. A shout to Wes he was one of the Sales Managers I worked with. Wes did a great job in explaining the whole process in ... Read More Google - Jan 12, 2026
I got a new 2025 car today it was a smooth process I'm happy with what I got thanks to the amazing staff Krista and wes helped me I'm forever thankful 10/10 highly recommend ❤️
Everyone at Illini Nissan is so nice. Big thanks to Lauren, Andy & Krista as well as Kim. Customer service is amazing. I was so excited to leave with my Kia Soul!
I had a great experience purchasing a used vehicle through Illini Nissan. Krista and Lauren are fantastic!
Recently had an issue in which the car had to be towed to the shop (lost key). The service department help me get that set up and completed the work on the car quickly. I was very impressed with their quick attention to my concerns and willingness to help out.
Friendly staff. Completed the work quicker than expected. Thank you!
They sell faulty cars and then don’t fix them. Will never be going back. Bought a car with 20k miles and took it back to get fixed 4 times. Still messed up. Now they say they can’t do anything.
Very fast service and let me know exactly what was wrong
My car wouldn’t start. They were very accommodating and got my car fixed and ready to drive the same day. Very pleases
Eli is great to work with 😊
Krista is amazing. Not only did she give us excellent service when we were buying our vehicle, she went above and beyond expectations afterwards too! I highly recommend Nissan in Champaign and while you’re there ask for Krista!!
Easy to work with
Very pleasant experience. Dealers and all staff were very helpful and pleasant to work with. Would highly recommend this dealership to those looking to purchase an automobile.
Good experience overall!! Friendly , helpful and answered all my questions. Would recommend for knowledgeable answers.
I had a great experience with Illini Nissan. David and Kim were both very helpful and provided me with all the information I need to know to get a car.
I truly wish I could rate Illini Nissan’s service department with negative stars. Their service department has cost me thousands of dollars and loss of income. My 2018 Titan has had a transmission problem for months and they refuse to back up the extended warranty that they sold me when I purchased the truck. Their service department has been condescending and rude, and unwilling to help in any way. I have been a loyal Illini Nissan customer for 15 years and I can’t believe how I am being treated. I wouldn’t recommend their service department to my worst enemy.
We've purchased our last three cars from Illini Nissan, and will continue too purchase future cars from them Dave, Wes, and Lauren were very helpful. I walked in one day said I needed a new car ASAP, and left the following day with a new car. We were under a time crunch to get our baby from daycare and Dave worked very hard to get everything done in time. We super appreciate the kindness and quickness. Today I went back to pick up some papers from them and I needed a new battery for my key fob for my ... Read More DealerRater - Oct 1, 2025
Start to finish they were very helpful, friendly, and didn’t make me feel pressured.
Exceptional experience before, during, and after the sale. Above and beyond expectations. As a long time customer looking forward to any service visits as well.
A very friendly and welcoming staff. The facility was clean and easily accessible to walk around looking at new vehicles.
Eric- Salesman did awesome job getting me in a brand new Pathfinder with a low interest rate. He listened to my concerns and million questions. Very knowledgeable and very helpful. Kim and Lauren were very helpful and really good with explaining all things regarding the financing. Great experience all around.
Illini Nissan made our car buying experience very excellent. They worked with us to get what was best for us. Friendly and helpful throughoit
I really can't say enough about this dealership except it represents Nissan with a feeling of family and community. Their hard work and dedication with my purchase gives me faith in the vehicle and its future.
Relaxed environment. Clean and new. Salesman was informative and not pushy. Sales manager was upfront on why he was pricing trade in and new vehicle. Fair deal.
It was a very pleasant experience and we were able to find a vehicle that we loved thanks to David. He was great to work with.
Lauren was very quick to respond to our emails, and had our requested vehicles ready to drive upon arrival. The team had to stay a little late on a Friday evening, but they were quick, friendly, and accommodating. Highly recommend Lauren for your next vehicle purchase!!
Eric Graham was great! He took the time to make sure we were able to see a vehicle that just came in and drove me to their detail shop to do so. We were able to do most of the paperwork online and the buying process was very easy! Andy Eisenmenger (sales manager) was easy to work with and we were able to get a great vehicle!
Eric& Kim were so helpful! Everything was explained in detail! Excellent experience!! Very accommodating & friendly!
Excellent service and professional sales consultant. I am very happy and satisfied. Thank you very much.
Illini Nissan was kind and very patient with us. We had an unexpected expense at our house and had to put getting our car on hold for a month. When we came back the car was still there and they were AMAZING! We will definitely be going back to them. Dave, Eric, and Wesley were a tremendous help and would recommend working with any of them.
They charged me $257 in diagnostic fees and told me the car needed $3500 in work but they would not give me an itemized breakdown quote for the suggested work.
Dave was great, explaining everything to us patiently and answering all our questions. Also, Illini Nissan is a great place, I enjoyed the drinks 😀
Christa was a very good sales person.She worked very hard with me.I wrote many different cars and she was always there to take care of things
My experience was an excellent sales experience. They treated me fair and were able to find the SUV in the color and model that I was looking for
Eric was great to work with! He was efficient in finding the vehicle I wanted and had it ready for me quickly!
Very clean and friendly atmosphere. Eric great to work with office personnel good and rear of staff good
So I wanted to give a warning about this dealership they currently have a 2009 Honda Pilot EX-L for sale and are asking 8500 for a car they say has 123,182 miles on it but when you actually look at the car fax the car was reported as having 253,881 way back in 2023, this is huge red flag and incredibly dishonest behavior, I wasted time and gas to go down to this dealership, so thankful I looked at the carfax before going any further, I would not trust them with my business or my money
Every question & concern fully explained. Also was given time to make our decision as well as driving time in new vehicle
They were great to do business with. No pressure. I would strongly recommend Illini Nissan to anyone looking for a vehicle.
Excellent customer service. Highly recommended! Very helpful throughout. Go buy from them you wont be disappointed.
Highest Jasson is Amaizing, Ill recommend the dealer to my friends, I am happy with the truck.
Excessive Charges and Unfair Appraisal:
1. Total Cost of Repairs and Diagnostics
• To date, I have paid $1,848.77 for diagnostics and repairs at your dealership, trusting that I would receive honest and quality service.
• However, the manipulation of diagnoses and the lack of transparency in the charges call into question the legitimacy of these payments.
2. Appraisal of my 2016 Nissan Rogue SV/AWD
• Recently, I consulted with Nissan's new and used vehicle sales area.
• After speaking with the salesperson on duty, I was informed that the appraisal of my vehicle is only $3,000, based on an alleged depreciation due to “previously reported crashes.”
• ... Read More DealerRater - Feb 15, 2025
0 out of 10 wouldn’t recommend this dealership especially the service center. They are a rude, don’t communicate, lies to make it look like they do their job and are incompetent to say the least. To start off Gary in the service department was worthless from the start. They had my car for a transmission reprogram new he would not be able to do the job within an hour after pulling in my car. Didn’t call me I had to call him 3 hours later for him to call me back two more hours later to say “oh no we ... Read More Google - Feb 10, 2025
It was a mixed up mess. They treated me like I knew what I was supposed to to be doing. The gal that set the appointment DID NOT tell me how long it would take or much of anything. I ended up forgetting my work folder and had to drive back which is an hour round trip for me. Here here’s your review. Totally mad about my experience
Great to work with! Sales team and finance did an exceptional job and will return.
(Translated by Google) Abusive service and negligence in repairs and digital and multi-point diagnostics. They don't really listen to and review the customer's needs, but rather treat them as just another number. There's no real information provided by authorized technicians. They abuse the confidentiality of the customer service. And you still have to pay extra for another diagnosis for a previous claim. Their way of doing business is neither fair nor transparent. I recommend escalating this dealership and reporting them to IL's trade department.
(Original)
Asistencia abusiva y mala diligencia en las reparaciones y diagnósticos ... Read More Google - Jan 23, 2025
Krista Ellington who was my account rep is professional, knowledgeable, and understands the needs of her customers. She does her best to work within the customer’s schedule. If you are looking for a new or used vehicle start your search with Krista. Her manager, Andy, was also very professional and assisted with the sale.
Great, easy, and fast service! I was able to leave very satisfied with my purchase.
Have had my car sincd Monday still nit fixed
The staff was attentive and went above and beyond to make sure I left with the vehicle that I wanted.
Very nice car and good customer service. Was negotiable with price. Quick closing. Explained things well.
In July bought a 2017 nissan juke. I'm happy with the car itself. Purchase price was 16,999 after all was said and done somehow someone whith a high 700s credit score BTW, the total pay off is just over 33,000! The amount borrowed jumped from the purchase price to like 23, 000!!! It happens to be the price of the car when it came out in 2017!!! So we got from July to Nov 1 on a paper tag, they were supposed to take care of plates and taxes. DONNA SENT 1 EMAIL TO NOTIFY US OF A PROBLEM IN THE PAPERWORK AND WAITED UNTIL OCTOBER 29TH ... Read More Google - Nov 1, 2024
Very nice and informative about the car selection. Answered any questions in an easy going manner.
Great transaction! Easy ,smooth ,no issues,very happywith the purchase!. Thank you.. probably will be back.
I am most pleased with all dealings! And love my new car! Lauren was most considerate.
